Team approach to success
Configure for the Cheapest Call Rate
Savings on Long Distance Calls
Savings on Line Costs
Savings on Fax costs & Paper
Super-attractive ROI
Unified Voice mail and E-mail
Savings on Cabling
Low Cost access to advanced telephone features
Mobility
Advanced Billing and Call Accounting
Free Inter-Office calls with a Multi-Branch PBX
Open Standards means No Lock-In


Team approach to success
Work with our local Partner/Reseller to establish the best and easiest route to a successful installation.  They are well prepared and agileTel will support them to ensure your satisfaction

Configure for the Cheapest Call Rate

The agileTel PBX through the agileTel Service, will connect to any telecommunications provider over the PSTN (Public Switched Telephone Network, a.k.a. “Ma Bell”) With agileTel service, you get the cheapest call rate for each and every call you make. This is known as Least Cost Routing (LCR). agileTel has relationships with a number of different telecommunications providers, each of which has varying call rates to different places, countries, etc. When you dial a call, agileTel determines on the fly which one is the cheapest, and routes the call over that service.

Savings on Long Distance Calls

agileTel service delivers significantly discounted national and international calls. Inbound calls are always free. Outbound domestic calls are 3 cents/minute. Calls to other organizations that use agileTel are free, so invite your friends,customers, vendors to sign up too ! Savings will differ based on your usage patterns, but typically are in the 50-60% range.See our pricing page for all the details.

Savings on Line Costs

Instead of costly PSTN trunk lines, agileTel, is configured to support a certain number of concurrent calls, at a rate usually far more attractive than PSTN Trunk lines.

Super-attractive ROI

agileTel has an attractive entry cost for a technologically advanced, IP-based PBX system. Since the monthly cost savings described above are so dramatic as well, the ROI on agileTel investment is high. Individual circumstances vary, but in many, many cases, the Return on Investment of agileTel is less than 12 months. That should bring smiles to the Accounting Department.

Unified Voice mail and E-mail

agileTel provides the ability to have all of your messages delivered to your email inbox. It can be configured to deliver any voicemails directly to your email client. Just click on the message and you can listen to your voicemail directly from your computer. For Faxes the most robust and reliable option at this time, in our opinion, is maintaining a fax line and a fax machine for receiving and sending those few remaining faxes that have not been transferred to e-mail.

Savings on Cabling
Our local Reseller can really help you plan here
When fitting out a new office or renovating an existing one, the cost of cabling can be quite expensive. A agileTel system will run over the same cables as your computers. For small to medium installations a single cable to each desktop is sufficient to provide a connection for a telephone and a computer (this does require a telephone handset which includes an Ethernet pass through option).

Low Cost access to advanced telephone features.
Another area where our local Partner/Reseller can be a great help to you
As agileTel is a new generation telephone system, it delivers new price points on standard features which make them affordable to small business, while adding new advanced features. This is the most significant advantage of agileTel when comparing it to other VoIP-based PBXs. Previously, features such as call queuing, digital receptionist and voicemail were only available in high end PBXs. With agileTel, the same set of features are delivered in every system, which means that small businesses get access to the same advanced features as large corporations.

Mobility

With agileTel, the definition of a telephone extension has changed. In much the same manner as e-mail, a telephone extension can move around with an individual, it is no longer a fixed device at a fixed location. Employees working from home or on the move can make phone calls to office extensions as if they were sitting at their desk in the office. In addition, agileTel can be configured with “Find-Me, Follow Me” features that so that it knows where you are and/or can track you down on your desk extension, home phone, or mobile phone. Traveling staff can pack a VoIP handset and utilize a VoIP Softphone on their laptop computers, and receive/send calls over any broadband connection as if they were in the office.

Advanced Billing and Call Accounting

All agileTel accounts come with a call accounting service so that you can keep track of each call made including source and destination number, duration etc. This can be used to track call usage of different departments.

Free Inter-Office calls with a Multi-Branch PBX

Every agileTel account has the ability to connect to one or more additional agileTel systems. This means that it’s very easy to connect multiple offices and route calls between them. Add a reliable Internet Connection at each end and you can start making free calls between offices even if they are located interstate or internationally.

Open Standards means No Lock-In

agileTel is built on open standards. This means that you are not locked into any single vendor for support. It operates with standards-based (SIP) phones so that if you decided to move to another system, you wouldn't need to throw your phones away.

Savings on Fax Costs & Paper

agileTel provides an electronic fax feature which eliminates paper faxing. Inbound fax documents are received via e-mail, and outbound fax documents  are sent directory from your computer. Documents already on paper can be scanned into the computer and sent as fax documents for a complete electronic filing system.

Automated Attendant
Backup/Restore Scripting
Blacklists
Blind Transfer
Branch Office Support
Call Details Record
Call Forward on Busy
Call Forward on No Answer
Call Groups
Call ID on Call Waiting
Call Monitoring
Call Parking
Call Queuing
Call Recording
Call Retrieval
Call Routing
Call Transfer
Call Waiting
Caller ID
Conference Bridging
Conference Center
Dial by Name
Dial by Name Directory
Distinctive Ring
Do Not Disturb
Enhanced 911 (E911)
Find me/Follow Me
Graphical Administration
Interactive Voice Response (IVR)
Local and Remote Call Agents
Music on Hold (MOH)
Music on Transfer
Overhead Paging
Paperless Fax
Protocol Conversion
Ring Groups
Remote Call Pickup
Remote Office Support
Route by Caller ID
PBX Server Configurations
Talk Detection
Technical Support
Three-Way Calling
Time and Date
Time of Day Scheduler
Transparent Trunking
Unlimited Extensions
VoiceMail


Automated Attendant Transfer callers automatically to a user's extension without the intervention of a receptionist. For example, select 1 for sales, 2 for support... See also IVR.

Backup/Restore Scripting The agileTel host center performs regular backups of critical information for safekeeping and to assure swift recovery from outages and natural disasters.

Blacklists AgileTel keeps a list of persons or organizations that have incurred disapproval or suspicion and therefore are not permitted to complete calls.

Blind Transfer Transfer a call to another extension without the need to wait for the other person to pick up.

Branch Office Support A network of PBX servers can be configured to route calls between branch and HQ PBX servers with only one set of trunk lines to VoIP and/or PSTN providers. Branches can be configured as either extensions on the same universal extension directory, or separate extensions on different phone numbers.

Call Details Record AgileTel logs all calls; it records source and destination phone numbers, call duration, date, time etc.

Call Forward on Busy Forward calls automatically to another extension if the phone is busy.

Call Forward on No Answer Forward calls to another extension if they are not answered after a defined number of rings.

Call Groups Configure a group of extensions to be called when dialing a specific extension and you can have on-the-fly conference calls with internal staff.

Call ID on Call Waiting See the phone number of a second caller while talking to the first caller.

Call Monitoring A supervisor may use this function to listen in on a phone conversation.

Call Parking AgileTel enables a call to be 'parked' on a virtual extension and then picked up by a third party by dialing in to that extension.

Call Queuing Place multiple calls in a queue to be answered by the next available service representative.

Call Recording Record a phone conversation for later playback. Significant amounts of disk space may be required (approx. 16KB/sec per recording).

Call Retrieval Page a person who then can pick up the call.

Call Routing AgileTel directs the call to the correct extension based on a Direct Inward Dialing (DID) number.

Call Transfer Transfer a call to another extension.

Call Waiting Switch between two simultaneous calls.

Caller ID Display the caller’s phone number on a phone's screen. The remote phone must send the caller's ID.

Conference Bridging Create a conference call between multiple parties at multiple locations using different phone types; e.g. conference call a local extension, remote fixed line, mobile and VoIP connection all in one conference.

Conference Center Host a conference call center complete with PIN Access and automated attendant. The number of conference attendees is limited only by network bandwidth.

Dial by Name Dial a customer by his name using the phone's numeric keypad.

Dial by Name Directory Inbound callers to agileTel may lookup an extension by first or last name.

Distinctive Ring Create different rings based on caller ID or a selection the caller makes while interacting with the auto attendant. Selected handset(s) must support multiple ring tones.

Do Not Disturb Incoming calls are automatically routed to voicemail, receptionist, or alternate extension.

Enhanced 911 (E911) This feature provides the routing of emergency calls (911) to the appropriate Public Service Access Point (PSAP) for the geography associated with the Caller ID. This service requires that for each caller ID, there be an unambiguous address on file that emergency personnel can be routed to. See additional details below.

Find me/Follow Me Configure the PBX to ring a number of different extensions and telephone numbers (e.g., home phone, cell phone) to find an individual.

Graphical Administration Many of the maintenance tasks within agileTel can be accomplished using a standard web browser. Administration can be done locally or remotely.

Interactive Voice Response (IVR) This advanced system for call handling allows callers to navigate a menu system by dialing a number offered from a range of options. For example, “please dial 1 for sales, 2 for accounting”. With IVR you can create automated systems to accept credit card payments, enter timesheets, etc.

Local and Remote Call Agents With appropriate security, staff can log onto agileTel from any phone and make and take calls as if they were in their office.

Music on Hold (MOH) No external device is required. AgileTel ships with a reasonable selection of tracks; music is stored on the server. You can also configure Internet streaming sources for MOH; streaming may affect bandwidth.

Music on Transfer Music plays when transferring calls between extensions.

Overhead Paging 'Dial into' an overhead speaker and make an announcement. This features requires either supporting handsets or additional hardware.

Paperless Fax. Send and receive fax documents via electronic mail.

Protocol Conversion Connect disparate phone networks, e.g., connect an AT&T call to a VoIP call. Standard protocols supported include: TDM, SIP, and IAX2.

Ring Groups Configure extension groups to ring when a call is placed to one or more extensions in the group. The first handset picking up the call gets it.

Remote Call Pickup Pick up a call from a remote location.

Remote Office Support Connect phones located in a remote office as local extensions to the office PBX via Internet or VPN connection at both locations.

Route by Caller ID Connect a call to a given extension, call queue, or group of extensions based on the caller’s phone number.

PBX Server Configurations Choose the level of “fail-safe” for your PBX server. AgileTel supports multiple connections, POTS line backups, and even multiple redundant appliances for always-up capabilities.

Talk Detection Detect whether a person or an answering machine is talking.

Technical Support The agileTel system comes with a Virtual Private Network (VPN) server which enables remote technical support if desired. Encrypted, password-protected sessions require firewall access to enable remote support.

Three-Way Calling Connect three people into a mini conference call.

Time and Date Read the time and date to the caller.

Time of Day Scheduler Use different IVR menus based on time of day and day of week, e.g., distinguish between business hours and off-hours.

Transparent Trunking AgileTel can manage trunk lines to the PSTN and/or a VoIP provider. At least one PSTN connection should be maintained for fallback. This feature requires a trunk card such as Digium TDM400.

Unlimited Extensions Extend your phone system as your organization grows. If you outgrow your PBX server, simply replace it with a larger one and keep adding extensions.

VoiceMail Record a message from a caller when you are away from your desk. Deliver the voicemail message via email as well as the standard flashing light on your phone.

Enhanced 911 (E911) is a feature of the 911 emergency-calling system that automatically associates a physical address with the calling party's telephone number as required by the Wireless Communications and Public Safety Act of 1999. It provides emergency responders with the location of the emergency without the person calling for help having to provide it.

VoIP providers are attempting to solve complicated technological problems with implementing E911 with VoIP. VoIP phones are on the Internet and nomadic; the location of the individual placing the 911 call can be very difficult to determine.

http://en.wikipedia.org/wiki/E911